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Banking, microfinance, insurance Jobs in Nigeria
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Personal Trust Microfinance Bank Limited
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Wema Bank Plc
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Lagos, Nigeria
Wema Bank Plc
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Lagos, Nigeria
Wema Bank Plc
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Wema Bank Plc
Commercial Relationship Management Officer (Rivers)
Lagos, Nigeria
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Wema Bank Plc
Commercial Relationship Management Officer (Edo)
Lagos, Nigeria
Closing: Apr 30, 2024
3 days remainingPublished: Apr 3, 2024 (25 days ago)
Job Requirements
Education:
Work experience:
Language skills:
Job Summary
Contract Type:
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Qualifications
- Minimum of a Bachelor's Degree from a recognised institution.
- 2 - 3 years of experience.
- Previous customer service experience is a plus
- Good command of written and verbal English
- Friendly and welcoming manner with clients and other members of the customer service team
- Action-Oriented and should be able to follow up on feedback to ensure positive outcomes.
- Familiarity with any (CRM) system
- Ability to understand and explain complex concepts in a clear, simple manner to customers
- Excellent organisational and multitasking skills
- Ability to maintain a calm and polite manner in stressful situations
- Willingness to cooperate with customers and management to resolve any issues that may arise
- Passion for delivering amazing customer experience
- Good time management skills and ability to work under pressure.
Skills:
- Communication
- Critical thinking
- Problem solving
- Computer literate.
Responsibilities
Qualifications
- Minimum of a Bachelor's Degree from a recognised institution.
- 2 - 3 years of experience.
- Previous customer service experience is a plus
- Good command of written and verbal English
- Friendly and welcoming manner with clients and other members of the customer service team
- Action-Oriented and should be able to follow up on feedback to ensure positive outcomes.
- Familiarity with any (CRM) system
- Ability to understand and explain complex concepts in a clear, simple manner to customers
- Excellent organisational and multitasking skills
- Ability to maintain a calm and polite manner in stressful situations
- Willingness to cooperate with customers and management to resolve any issues that may arise
- Passion for delivering amazing customer experience
- Good time management skills and ability to work under pressure.
Skills:
- Communication
- Critical thinking
- Problem solving
- Computer literate.
Duties
- Provide seamless customer experience to our customers
- Engage and build customer loyalty by going the extra mile to ensure our Customers achieve their goals with our products.
- Respond to customers' requests via email, phone and other digital channels
- Interface with internal stakeholders to ensure effective resolution process for customers/stakeholders
- Maintain knowledge of all our products, services, and customer service policies
- Ensure all customer interactions are documented on the helpdesk management tool
- Explain simply and clearly in response to customer questions and ensure it understood by the Customer
- Recommend new services/solutions and/or make suggestions for improvements by identifying relevant features and benefits
- Provide support and training to new Customers during the onboarding process
- Interface with other teams in order to help resolve Customer issues in a timely manner
- Escalate issues that cannot be resolved on first call resolution(FCR) to the backend and follow up on a resolution.
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